Questions, asked often.

Our main growing fields sit on the highland slopes of Bukit Tinggi, Pahang — roughly an hour out of Kuala Lumpur. Our packing & logistics hub is at Lot 9, Jalan YTN 3, Industri Desa Aman, Kepong.

We were incorporated in January 2003 (originally as Idea Plus Sdn. Bhd.) and renamed to Direct Farm (Bukit Tinggi) Sdn. Bhd. in January 2024. We have been trading continuously for over 20 years.

Mr Francis Lim is our Director and founder. He is the first point of contact for all major commercial relationships — reach him on +60 19-561 7628 or hello@directfarm.my.

We currently deliver across the Klang Valley, Genting Highlands, Penang and selected East Coast resorts. For homes outside these areas we partner with cold-chain couriers — get in touch with your postcode and we will check.

Yes — we work with hotels and restaurants on weekly menus and daily cut sheets. You will have one farm liaison and a single packing slip per delivery. See our Capabilities page for the three partnership tiers.

Spot orders start at RM200 for trade. Family boxes start at RM75 per box. For standing orders or contract farming, we discuss volume-based pricing directly.

For trade partners with a standing order, deliveries arrive within 24 hours of cut. For new spot orders, we ask for 48 hours notice. Same-day is occasionally possible — call to ask.

We use integrated pest management and have not used synthetic herbicides since 2019. Some lots are MyOrganic certified; others are grown to the same standards but not formally certified. Each crate is labelled clearly. See Quality & standards for details.

Yes — copies of MyGAP, MeSTI, Halal handling procedures and lot traceability records are available on request for trade partners. Contact us with the lot codes you need documented.

We maintain 4 °C end-to-end with logged set-points at every transfer — from packhouse to truck to your loading bay. If a temperature excursion occurs, we flag and replace the affected lot.

Most leafy greens are happiest in the fridge crisper, loosely wrapped in a clean cloth. Roots keep best dry and in the dark. We include a one-pager with care notes in every weekly box. See more in From the Kitchen.

We host small group visits during harvest months for trade partners and serious home cooks. Drop us a note and we will share the next available date.

Yes — pause anytime by emailing us at least 48 hours before your next delivery. No fees, no fuss.

We are continuously growing our packhouse, logistics and farm teams. See our Careers page for current openings or send your CV to careers@directfarm.my.

Occasionally, yes — we host culinary students and food-business apprentices on a case-by-case basis. Email careers@directfarm.my with what you are hoping to learn.